Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.
Choose the offering that fits your needs
There’s a Dynamics 365 Sales offering to fit every need of a business:
Sales Premium: Ideal for enterprises that need a sales automation solution, along with AI-driven insights powered by conversation intelligence, relationship intelligence, and more. Learn more about Dynamics 365 Sales Premium.
Sales Enterprise: Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. Learn more about Dynamics 365 Sales Enterprise.
Relationship sales: Ideal for enterprises that need to connect sales records with LinkedIn to enhance business processes with data about people, organizations, and relationships. Learn more about Microsoft Relationship Sales.
Sales Professional: Ideal for enterprises that need a sales automation solution.
Dynamics 365 Sales Premium
Dynamics 365 Sales Premium combines Dynamics 365 Sales Enterprise capabilities with AI. The AI-driven features in Sales Premium continuously analyze the customer interaction data stored in Dynamics 365 Sales and collected from Microsoft 365. They help you to understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward to build strong relationships with customers, take actions based on insights, and close opportunities faster.
A Dynamics 365 Sales Premium subscription includes all the capabilities of Sales Enterprise plus:
Guided selling: Guide sellers on their next course of action with timely and actionable insights with the sales accelerator.
Relationship intelligence: Build stronger relationships with customers and move relationships forward with AI-guided selling features like the sales assistant, who knows whom, and conversation intelligence. Free up sellers’ time by minimizing manual data entry with contextual, real-time suggestions, making sure your data is always up to date. Take preemptive steps to mitigate risks with relationship analytics and health scores.
Predictive models: Increase conversion and win rates by using AI to prioritize leads and opportunities using predictive lead and opportunity scoring and predictive forecasting.
With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more. A Dynamics 365 Sales Enterprise subscription includes the following capabilities:
Nurture sales from lead to cash: Achieve more consistent sales interactions by following the sales process as it takes you through each stage, from creating a lead to closing the sale. Learn more about the sales process in Dynamics 365 Sales.
Forecast sales: Predict how much revenue your sales team will generate in a given timeframe. Track individual sales performance against quotas to proactively identify pipeline risks and provide coaching. Learn how to project accurate revenue with sales forecasting.
Enforce best practices with playbooks: Automate repeatable processes and define your organization’s best response to events that affect sales. Learn how to enforce best practices with playbooks.
Run and track marketing campaigns: Promote your business and improve sales with targeted marketing campaigns. Track customer response and costs for each campaign. Get started with in-app marketing.
With your Dynamics 365 Sales Enterprise license, you can take advantage of Sales Premium features like sales accelerator, conversation intelligence, and predictive scoring with a limited monthly capacity.
Microsoft Relationship Sales
Microsoft Relationship Sales combines LinkedIn Sales Navigator with Dynamics 365 Sales Enterprise or Sales Premium. With Sales Navigator embedded in Dynamics 365 Sales, sellers are empowered to have more personalized and valuable interactions with customers. Activities and Smart Links sync between Sales and Sales Navigator, and sellers can save accounts, leads, and contacts to Sales Navigator from the Sales app.Dynamics 365 Sales Professional
The Sales Professional app is similar to the Sales Hub app, but the entities included in Sales Professional are a subset of the entities included in Sales Enterprise. Learn more about Dynamics 365 Sales Professional.
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