Dynamics 365 Customer Voice introduces project management capabilities. A project contains multiple surveys that share common metrics and settings to simplify survey management. When you sign in to Dynamics 365 Customer Voice, you land on the All projects tab. The All projects tab displays a list of the projects you created, and is where you create new projects and manage existing ones. It also displays the survey-related data for the project.
Advantages of Dynamics 365 Customer Voice
- Predefined templates; ready to be used for quick feedback collection. Save time and effort in preparing feedback surveys with ready-to-use surveys/questionnaires.
- Create custom surveys/questionnaires or customized template surveys to fit in specific questions about services provided to customers.
- Highly compatible with all devices, thus making it convenient for users to engage and connect with business.
- Easy integration with third-party applications including Microsoft CRM that helps to create and assess deeper insights about customers including; customers’ views, sentiments, and opinions.
- Get a holistic view of the customers’ data with advanced analytical tools for better business decisions.
Some Key Capabilities of Dynamics 365 Customer Voice
- Collecting input of customers across all channels swiftly and creating insights in real time.
- Increasing the effect of the insights by displaying them in visually captivating ways.
- Integrating the customer data insight accounts across all parts of the user organisation.
- Helping the user company to build personal relationships with the consumers through artificial intelligence features.
- Flexible and easy Customer voice integration with Dynamics 365
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